RTSM

Overview

Pages

• RTSM Admin User's Guide
  • List of Abbreviations
  • Getting Started with RTSM
  • RTSM Setup and Configurations
  • Breaking Blind and Shipments
  • Data Correction
  • Supply Chain Management and Reports
  • Configuring Training in RTSM
• RTSM Site User's Guide
  • Getting Started with RTSM
  • Subjects
  • Shipment
  • Data Correction
  • Reports
• RTSM Articles
  • Subjects 
    • Visits
      • A subject cannot make their scheduled visit 
      • How do I record / register / created a new subject?
      • The RTSM is trying to record the wrong visit
      • How do I randomize a subject?
      • Screening and Randomizing a Subject
      • Recording unscheduled visits in the RTSM
      • How can I update / change / correct a visit date?
      • How can I update / change / correct a subject's information?
      • How do I record the screening visit?
      • How do I record a subject visit?
      • I need to record a subject visit but the subject has been screen failed or withdrawn
      • A visit date is missing in the RTSM - how I can add it?
      • I'm trying to record a visit but the RTSM is telling me it is outside the allowed window
      • I need to delete the last visit
      • I need to record a subject visit as missed
      • How do I Re-Screen a subject?
      • A subject cannot make their scheduled visit
  • Incorrect Data
    • I need to change the type of visit that was recorded - missed vs normal
      
    • I need to change / update / correct the screening date
    • I need to update subject data
    • Subject data from the RTSM is wrong in the eCRF
    • Subjects have been entered in the incorrect order. How can I update the subject ID?
    • I need to change a normal screening visit to a screen fail
    • Raising and Managing a Support Request to update, correct or delete incorrect or incomplete RTSM data
    • How do I screen fail or withdraw a subject
    • How do I reverse the screen fail or withdrawal of a subject
    • I created a new subject by mistake
  • Medication
    • How to Record a Dispensing Error
    • The medication the RTSM is telling me to dispense to a subject is missing or damaged
    • The product that the RTSM has told me to dispense has already been dispensed to another subject
    • How do I break the blind on a subject?
    • Replacing dispensed medication
    • I need to have more IMP / product dispensed
    • I don't know what product to dispense to a subject
  • Shipments
    • Receiving a shipment
    • Update a Site - e.g. changing the delivery address
    • How do I request a shipment
    • Invalid Temperature Log File
    • Update a Shipment, for example to approve or reject a quarantined shipment
    • Allowing the use of a non-standard temperature log file during shipment receipt
    • Dispatch a Return Shipment
    • How I do record a shipment as dispatched
    • I need to raise a return shipment to send product back to the depot
    • Medication/product is not available for a return shipment
    • What is the Min-Max Inventory Setting in Medrio RTSM?
    • How Product Expiry Settings Function in Medrio RTSM
  • Medication
    • How do I quarantine products / medication in the RTSM
    • How do I update medication in the RTSM as missing or damaged
    • Recording a Product Incident
    • I need to record the reconciliation of product in the RTSM
    • Releasing quarantined product at site
    • I need an accountability log of all product sent to site
    • I need to record the reconciliation of product in the RTSM
    • I need to record the local destruction of product in the RTSM
    • Blister reconciliation
  • Users
    • Security
      • I've forgotten my password for the RTSM, how can I reset it?
      • My account is locked
      • How can I change my RTSM password?
    • Account
      • How do I approve a new user?
      • How to Access the RTSM Through Your Medrio Login
      • How can I stop receiving so many emails?
      • I need to register as a new RTSM user
      • I need access to a different site or I need to change my role
      • My user ID/email address is wrong
    • Training
      • Do I need training / How do I start the training?
      • I need a copy of my training certificate
      • I'm having trouble completing my training
  • Support Frequently Asked Questions
    • How can I activate a new site?
    • Why can't I see my subject in the eCRF?
    • How can I get help? How can I contact Medrio Support?
    • Running, customizing and saving Reports
    • How can I check on an existing Support Request
    • I am not receiving RTSM emails - Re-sending an email
    • Changing the subject registration/enrollment cap for a site, country or study